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Requests for refunds or exchanges must be accompanied with a cash register receipt or a department charge

form. A debit or credit card slip will not substitute as a receipt. Refunds will be issued based on the original

method of payment. Charge refunds must be accompanied by the credit card AND original charge slip. In all

cases ORIGINAL RECEIPT MUST BE SHOWN.

REFERENCE Books, Dictionaries and General Interest Books are not returnable.

TEXTBOOKS may be returned within 3 weeks from the start of semester for which the texts were purchased.

Texts bought after that time are not returnable for exchange or refund.

For a refund or exchange, texts must be:

a) accompanied by the original cash register receipt

b) in the original packaging and unopened. Packages that have "Not Returnable if Opened" or similar

statement will not be accepted for refund or exchange if they have been opened. This is a policy set by

the Publishers and there are no exceptions.

c) in original, new condition. They cannot be marked, used in class or exams, or damaged in any way that

may render the text non-returnable to the publisher.

d) GENERAL STUDIES TEXTS will be considered for refund or exchange after faculty have been

consulted to ensure there was no opportunity to study the book in class or prepare assignments from it.

e) a restocking charge may be applied.

Supplies may be returned within 3 weeks of semester start. Supplies bought after that time may be returned

within 5 days of purchase. In both cases they must not be used in any way. The original cash register receipt is

required and items must be in mint condition.

Consumable supplies are not returnable. Examples of consumable supplies are markers, pens, paint, ink,

notebooks, coil bound notebooks, chemistry table sheets, chart paper, forms, etc. No refunds for prepackaged

items where packaging is altered in any way.

Calculators and other electronic devices may be exchanged only for equal value if returned in new and original

condition, i.e. packaging intact. Consistent with health and hygienic practices, certain products are not

returnable, i.e. headsets, stethoscopes, earplugs, safety goggles, etc.

Clothing, softgoods (bags, portfolios, etc.), and giftware may be returned within 3 weeks of semester start.

Goods bought after that time may be returned within 5 days of purchase. The original cash register receipt is

required and items must be in their original new condition. No refunds for prepackaged items where packaging

is altered in any way. Consistent with health and hygienic practices, clothing that has been worn or washed

cannot be returned for refund or exchange.

Goods that are ordered on-line or by phone and shipped out may be returned in person to the store for

merchandise credit following the guidelines herein. If the merchandise is shipped back it must be sent pre-paid

at your expense within 2 weeks of receipt, in mint condition and un-used. If courses are cancelled all attempts

will be made to ensure full credit for merchandise purchased.

In addition to some items described above, the following items are not returnable.

a) any item bought on sale, or marked "final sale"

b) food items, personalized items e.g. name tags, shirts, etc.

c) items purchased for short term courses, e.g. weekend, one day, one night, etc.

d) special orders

Defective items will be exchanged or, at the discretion of the Store staff, refunded within 3 weeks of purchase.

All efforts will be made to satisfy a reasonable request.

A RESTOCKING CHARGE may be assessed to cover extra costs incurred to service returned and exchanged

merchandise.

Refunds will be issued by the same method as the original purchase, i.e. debit card, credit card, cash.